Privacy Policy

Heritage Home Mobility knows how important your privacy is to you. Through this website, we may collect the email addresses and phone numbers of those who communicate with us via email, as well as other information volunteered by the site visitor.

We will use your contact information only to provide the information requested, and to correspond with you via mail, phone, social media and/or email if you are interested. If you provide other information, we may use it to improve the content of our web pages or for general marketing purposes, but we do not share it with other organizations or marketers for commercial purposes.If you supply us with your postal address online, you may receive periodic mailings from us with information on new products, services or upcoming events. If you do not wish to receive mail, phone calls and/or emails from us, please indicate your preferences on the website Contact Us page and submit, or you may contact us at the above address or telephone number.

Heritage Home Mobility takes precautions to keep the user information disclosed to us secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, all personal data is transmitted via a Secure Socket Layer (SSL) and access to personal data is restricted via a username and password authentication process. Only authorized Heritage Home Mobility employees are permitted to access personally identifiable information, and the authorized individuals may do so only for specific work-related purposes. Heritage Home Mobility strives to protect your personal information; however, we urge you to take every precaution when you are on the internet. To better protect your information, be sure to change your passwords often and use a combination of upper and lower case letters, numbers, and special characters.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, replying to an email or coordinating a facility tour) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

This website uses “cookies.” These are small text files with a unique identification number transferred from a website to a user’s hard drive, so the website administrator can track the user’s activities on the site. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address. The information gained from the cookies are primarily used to analyze trends, administer the site, track user's movement, and gather broad demographic and geographic information for aggregate use. No personally identifiable data collected is shared with third parties. Cookies associated with a particular website may only be accessed by that website.

This website may also use cookies, web beacons, and other storage technologies to collect or receive specific types of information and use that information to provide targeted ads to advertise on third party websites (including Google, Microsoft and Facebook) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or social media networks. The information may also be used for frequency capping purposes (such as ensuring we do not display the same advertisement to you repeatedly) and to help us regulate the advertisements you receive and measure their effectiveness.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. You can set preferences for how Google advertises to you using the Google Ad Preferences page. You may also use the Network Advertising Initiative’s (NAI) Opt-Out Tool at networkadvertising.org/choices. This allows you to opt out from the use of information about your online activities for online behavioral advertising by NAI member companies.

Heritage Home Mobility does not trade, sell or employ telemarketing services; however as an additional resource you may wish to register your phone number with the Federal Trade Commission’s National Do Not Call Registry which provides consumers the choice of whether to receive telemarketing calls at home. Please visit https://telemarketing.donotcall.gov/ to access the Do Not Call Registry.

Our site may provide links to other websites for your convenience and information. These other websites may operate independently from Heritage Home Mobility. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by Heritage Home Mobility, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

When you call or text us, we may collect your name, telephone number, message content, voicemail, call details, and other information you voluntarily provide. We use this information to respond to inquiries, provide requested services, schedule or confirm appointments, deliver customer service, and communicate about ongoing projects or service requests.

We use Grasshopper, a third-party business communications provider, to help manage telephone calls, voicemail, and text messages. Grasshopper may process communications and related information on our behalf as necessary to provide these services.

We do not sell or share telephone numbers, SMS consent, or mobile opt-in information with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information and consent will not be shared with any third party except service providers that support the delivery of our communications.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided on our website. Message and data rates may apply. Message frequency may vary.

Consent to receive text messages is not a condition of purchasing goods or services

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CAN-SPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us by following the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (855) 946-4663.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages

from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at admin@heritagehomemobility.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about

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