Frequently Asked Questions
How do I know which accessibility solution I need?
Start with what feels difficult in your daily routine—using the stairs, entering your home, or getting in and out
of the shower. Our team will discuss your needs, home layout, and budget to help identify suitable options.
You don’t need to know which product you want before contacting us.
What happens during a home assessment?
It starts with a conversation to understand your goals and the areas of your home that are difficult to access.
Depending on the project, we’ll take measurements, review the layout, and discuss potential solutions. We will
always leave space for you to ask any questions you may have and fully understand the proposed work before
deciding how to proceed. It’s your home, and we want to help you keep that luxury.
What products and home modifications does HHM offer?
Heritage Home Mobility provides solutions such as stairlifts, wheelchair ramps, grab bars, handrails, and
accessible showers. Recommendations depend on your needs and the conditions of your home.
Which equipment brands do you offer?
We offer equipment from Harmar and Bruno Independent Living Aids, who are widely considered top-
industry leaders and premier American manufacturers in our market. Our team will help you compare
suitable models, features, and options based on your mobility and financial needs.
Will installing a stairlift require major changes to my home?
Stairlift rails generally attach to the stair treads rather than the wall. Installation requires mounting points,
and small holes may remain if the equipment is removed. We will always thoroughly explain the installation
requirements for your staircase before moving forward.
Will a stairlift work during a power outage?
Battery-powered models can continue operating for a limited number of trips during an outage if their
batteries are sufficiently charged. Available trips vary with the model, battery condition, staircase, and rider
weight. We’ll explain your equipment's charging requirements during your installation walk-through.
How much space does a wheelchair ramp need?
Ramp space depends on the entrance height, appropriate slope, landings, site conditions, and applicable
requirements. A short ramp isn’t always a suitable solution. We’ll evaluate the available space and discuss a
layout that supports your mobility needs.
How much will my project cost?
Pricing depends on the product or modification, measurements, selected features, and installation
requirements. Schedule a free consultation today so our team can explain a proposed scope and costs, so you
can make an informed decision.
Are financing or more affordable options available?
Choosing an accessibility solution means considering safety, reliability, and cost. We’ll help you explore
equipment that meets your needs while keeping your budget in mind. Pricing depends on the product,
configuration, and installation requirements, which we’ll review during your free consultation.
Depending on your project and circumstances, financing and other cost-saving options may be available. Our
team can also help point you toward potential funding resources. Contact us today to discuss some options.
Will insurance or an assistance program help pay for my project?
Coverage and assistance depend on the specific product, your plan or program, and eligibility requirements.
We encourage you to confirm benefits and any required approvals directly with the organization before
purchasing. Our team can provide project details and help guide you toward potential resources.
How soon can my equipment or modifications be installed?
Timing depends on product availability, customization, site preparation, and scheduling. We’ll discuss the
expected timeline for your project. If you’re preparing for a return home from a hospital or rehabilitation
facility, let us know your anticipated date so we can review available options.
What warranty comes with my equipment?
Warranty coverage varies by manufacturer, model, and whether the equipment is new or pre-owned. Parts,
batteries, and labor may have different coverage periods. We’ll explain the warranty applicable to your
purchase and any separate HHM coverage before you decide.
Does accessibility equipment need maintenance?
Powered equipment such as stairlifts requires routine care and professional servicing according to the
manufacturer’s instructions. Care requirements differ by model, so follow your equipment’s owner’s manual.
Contact our team with any specific questions on maintenance or service.
How do I get started?
Reach out through our Contact Us page and tell us a little about your needs. Whether you’re planning ahead or
addressing a current challenge, we’ll help you determine the next step.
Still have questions? We’re here to help.